Complaints policy
We are committed to providing a high standard of service. If you are dissatisfied with any aspect of our service, we want to hear from you so we can put things right.
How to make a complaint
Please contact us through the enquiry form on our website, or write to us at our registered office: Momentum Investment Management Ltd, 124 City Road, London EC1V 2NX. Please include your name, contact details and a description of your concern.
What happens next
- We will acknowledge your complaint promptly and investigate it fairly, consistently and without delay.
- We will keep you informed of our progress.
- We will provide our final response within eight weeks of receiving your complaint. If we cannot respond within this period, we will explain why and tell you when to expect our response.
If you are not satisfied
If you are an eligible complainant and are not satisfied with our final response, or eight weeks have passed since you first raised your complaint, you may be able to refer your complaint to the Financial Ombudsman Service, free of charge, within six months of the date of our final response.
Financial Ombudsman Service, Exchange Tower, London E14 9SR Telephone: 0800 023 4567 Website: www.financial-ombudsman.org.uk
Momentum Investment Management Ltd is authorised and regulated by the Financial Conduct Authority. Registered in England & Wales No. 16138196.